I have worked with SmartPoint Research on three projects exploring the construction and building products markets. SmartPoint Research has demonstrated the ability to identify and recruit participants within the desired target market and turn projects around quickly. I am satisfied with the work completed to date and would recommend SmartPoint Research to other companies needing fast and concise results.
We’ve been very pleased with SmartPoint’s recruitment services for projects across many sectors including financial services, retail and SmartPhone technology. The quality of respondents, along with their show rates, has been excellent. The project team is attentive and easy to work with, and provides timely and detailed field updates.
I’ve recently worked with Daniela Hassman of SmartPoint Research, on developing consumer messages on dietary sodium reduction. I found her moderating skills with focus groups exceptional. She effectively engaged participants in discussion and introduced appropriate probes to provide rich data on which to base decisions for revising the consumer messaging.
The SmartPoint Research team has been pivotal in helping us answer several critical business decisions and opportunities by grasping our key challenges and tightly delivering via recommendations on various qualitative and quantitative methodologies, delivery of discussion briefs and then execution through Daniela Hassman’s moderator skills and follow up reports.
The focus group facility at SmartPoint Research is excellent. The location – close to Skytrain and transit is great for respondents. The service at SmartPoint is outstanding – the staff is forever finding ways to anticipate needs and deliver a seamless and friendly service. SmartPoint is also active in helping local moderators’ professional development and regularly offer their facility for our use in Vancouver.
Everything about the recruitment, logistics, communications and facilitation/ execution was excellent. A very smooth and effective experience. I will use SmartPoint Research again and recommend you where I can.